GetIPProxy
Refund Policy
Last updated: July 17, 2026
This policy explains when proxy purchases are non-refundable and what information to provide if you need help with a technical problem or billing dispute.
Refund policy
Proxy services are digital network resources that cannot be returned after delivery. Before paying, confirm the product, location, line type, purchase period, quantity, and client software compatibility for your requirements.
Product specifications and service expectations are described on the GetIPProxy website and in the Service Level Overview.
No refunds are issued once an order or payment is completed or a proxy has been used.
- Registration information provided by the customer is incomplete or inconsistent.
- The customer’s account is blocked or suspended because of illegal activity.
- The customer violates the Acceptable Use Policy or other obligations governing acceptable use of the service.
- The delivered service meets the conditions described in the Service Level Overview.
- The purchased proxy usage period has expired.
- Connection quality or speed is limited by the customer's network route or a third-party internet service provider outside GetIPProxy's control.
- The issue occurs only with specific client software while the proxy service remains accessible through other supported, third-party, or proprietary client software.
Dispute resolution
If you experience a technical problem or billing dispute, contact [email protected] before requesting a refund. Include your account, order, product, location, protocol, client software, error details, and test time.
Customer support communications may be retained for support and security purposes as described in the Privacy Policy.